Order Cancellation Policy

Applies To: All orders placed on the Favcore Platform (E‑commerce, Grocery, Food, and Parcel Services where offered)
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1. Introduction
This Order Cancellation Policy explains when and how an order can be cancelled, what charges may apply, and how this interacts with Favcore’s Return, Refund, and Shipping & Delivery Policies.
This Policy must be read together with:
•    Favcore Terms of Use

•    Favcore Shipping and Delivery Policy

•    Favcore Return and Refund Policy

•    Favcore Refund Policy
In case of any inconsistency, the Terms of Use and category‑specific policy for that product will prevail.
Favcore operates as a hyperlocal, real‑time delivery platform. Once an order is prepared, packed, or picked up, it often cannot be cancelled without cost, especially for Food and Grocery orders.
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2. Customer‑Initiated Cancellations
2.1 General Rule (All Categories)
1.    Before Dispatch (Free or Low‑Cost Cancellation)
–    As a general rule, you may cancel an order any time before it is packed and/or handed over to the delivery partner (“before dispatch”).

–    Where allowed, such cancellations are usually free of charge, unless a specific product page or promotion specifies otherwise.
2.    After Dispatch (Not Cancellable; Treated as Refusal/Return)
–    Once an order is out for delivery (i.e., the delivery partner has picked it up or is en route), the order is normally not cancellable via self‑service.

–    You may still refuse the order at the doorstep in limited cases (for example, wrong or visibly damaged item), subject to the Favcore Return and Refund Policy.

–    If you refuse without a valid reason attributable to Favcore or the seller, the order may be treated as a customer‑side cancellation after dispatch, and you may be liable for cancellation charges, which can include shipping/delivery fees and other applicable charges.
3.    Cancellation Window Shown on Product/Order Page
–    Any specific cancellation window or rules displayed on the product page or order confirmation page will override this general rule for that product or order.

–    Once that window expires, free cancellation may no longer be available.
4.    Cancellation Fee
–    In some cases, especially after a certain time window or once preparation has started, you may be charged a cancellation fee, which may be equal to:
•    the full or partial delivery partner fee, and/or

•    other charges incurred by Favcore or the seller (for example, packaging or preparation costs).
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2.2 Food Orders
Food orders (restaurant meals, ready‑to‑eat items, etc.) are highly time‑sensitive and are usually prepared immediately after you place the order.
1.    Immediate Cancellation Window
–    In most cases, a Food order can be cancelled only within a very short time after placement (for example, within 60 seconds, or as specifically shown on the order screen) before the restaurant starts preparation and before dispatch.

–    Within this short window, cancellations may be allowed free of charge.
2.    After Preparation/Dispatch
–    Once the restaurant has started preparing your order or the delivery partner has been assigned/picked up the order, cancellation usually will not be permitted through self‑service.

–    If you insist on cancelling after this stage, Favcore may:
•    treat the order as delivered and consumed, charging you the full order amount, or

•    permit cancellation with a high cancellation charge up to the full order value, depending on the stage of preparation and local rules.
3.    Doorstep Refusal for Food
–    You may refuse the order at delivery only if:
•    a completely wrong order has been delivered, or

•    the packaging is so damaged or spilled that the food is clearly unfit to consume.

–    Such cases are handled under the Return and Refund / Food Quality rules, not as normal cancellations.
4.    Unresponsiveness / No‑Show (Food)
–    If you are unreachable, not at the location, or unreasonably refuse to accept a correct order at the time of delivery without a valid reason, the order may be treated as successfully delivered, and no refund may be provided.

–    Favcore and/or the vendor may recover the full order value and applicable fees in such cases.
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2.3 Grocery Orders (Fresh and Packaged)
1.    Before Packing/Pick‑up
–    You may be able to cancel a Grocery order before it is packed or handed over to the delivery partner, subject to any time limits shown on the app.
2.    After Packing/Pick‑up
–    Once a Grocery order has been packed and/or picked up, it is generally not cancellable via self‑service.

–    At delivery, you may reject items only if they are wrong, visibly spoiled/damaged, or expired at the time of delivery. This is treated as an instant return, not a cancellation.
3.    Unresponsiveness / No‑Show (Grocery)
–    If you are unavailable or unresponsive at the time of delivery without valid reason, the order may be:
•    treated as delivered and non‑refundable, or

•    subject to a cancellation fee up to the delivery/shipping charges and other costs incurred by Favcore and the vendor.
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2.4 E‑commerce Items (Electronics, Appliances, Clothes, etc.)
1.    Before Dispatch
–    For most E‑commerce products, you may cancel the order any time before dispatch (before the item is packed and handed over to a delivery partner), subject to product‑specific rules mentioned on the product page.
2.    After Dispatch / Out for Delivery
–    Once the order is out for delivery, you cannot cancel via self‑service.

–    You may refuse the product at the doorstep, but:
•    If the product is wrong or visibly damaged, it will be handled under the Return and Refund Policy.

•    If you refuse for non‑valid reasons (change of mind, no longer needed, etc.), the refusal may be treated as a late cancellation, and cancellation/shipping fees may be charged.
3.    Large / Special‑Order Items
–    For large appliances, furniture, and made‑to‑order or special‑order products, specific cancellation windows or conditions may be mentioned on the product page (e.g., “cancellable within 24 hours of order only”).

–    Once that period is over, cancellation may not be allowed or may incur higher cancellation charges.
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2.5 Parcel Delivery Orders (Where Offered)
1.    Before Pickup
–    If you cancel a parcel delivery order before the delivery partner has reached the pickup location or has started traveling specifically for your pickup, Favcore may allow cancellation with no or minimal fee, as indicated on the app.
2.    After Partner Dispatched / Arrived
–    If the delivery partner has already been dispatched or has arrived at your pickup location, a cancellation fee may be charged, which may be equal to some or all of the service fee.
3.    After Parcel Pickup
–    Once the parcel has been picked up, cancellation is generally not permitted.

–    If you insist on cancelling, the full service fee may still be charged, and no refund may be issued.
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3. Customer Unavailability or Unresponsiveness
1.    If, upon the delivery partner’s arrival at your address:
–    you do not answer calls or messages,

–    you are not available at the location, or

–    you unreasonably refuse to accept a correct order,
     the order may be treated as a customer‑side cancellation after dispatch.
2.    Consequences may include:
–    Food Orders: Full order value may be charged; no refund.

–    Grocery Orders: Delivery considered completed or a cancellation fee may be charged up to the shipping/delivery fee and applicable costs.

–    E‑commerce Orders: A cancellation fee may be charged (including shipping, return, and handling charges).

–    Parcel Orders: Full or partial service fee may be charged as per Parcel Service rules.
3.    Favcore reserves the right to limit future COD orders or apply additional conditions for customers with repeated unresponsiveness or refusal patterns.
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4. Favcore‑Initiated Cancellations
Favcore (or the seller/vendor) may cancel an order, in whole or in part, at any time before delivery in the following (non‑exhaustive) situations:
1.    Product Unavailability
–    The product or certain items are no longer in stock or cannot be sourced in time.
2.    Operational or Logistical Issues
–    Delivery not serviceable to your address for that product.

–    Technical or operational errors (incorrect pricing, listing mistakes, system issues).

–    Force majeure events (natural disasters, strikes, lockdowns, etc.).
3.    Suspected Fraud or Policy Violation
–    Orders flagged as suspicious or potentially fraudulent.

–    Violation of Favcore’s Terms of Use, including misuse of coupons, abuse of return/cancellation policies, or prohibited activities.
4.    Non‑Compliance by Vendor
–    Where the vendor fails to meet Favcore’s quality, safety, or compliance requirements.
In such cases:
•    You will generally not be charged any cancellation fee for the cancelled part of the order.

•    For prepaid orders, Favcore will initiate a full refund for the cancelled portion (including product price and, where applicable, shipping/service fees) in accordance with the Refund Policy.
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5. Refunds for Cancelled Orders
1.    For eligible cancellations (whether customer‑initiated or Favcore‑initiated), Favcore will initiate refunds as per the Refund Policy and Shipping and Delivery Policy.
2.    Timeline
–    Once the cancellation and refund are approved, the refund will typically be processed within 5–7 business days, depending on your bank or payment provider.
3.    Where to Track
–    You can track the status of your cancellation and any associated refund in the Order Details or Help/Support section of the Favcore app/website.
4.    Fees and Deductions
–    If a cancellation fee applies (for example, late cancellation where preparation or dispatch has occurred), the fee will be deducted from your refundable amount, and the balance (if any) will be returned to you.
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6. Additional Terms and Modifications
1.    This Policy may be supplemented by product‑specific, category‑specific, or offer‑specific cancellation terms shown on product pages, offer banners, or during checkout. Those specific terms will override this general Policy for the relevant order.
2.    Favcore reserves the right to:
–    Accept or decline any cancellation request.

–    Waive, relax, or modify the cancellation window or cancellation fees, individually or as part of promotions, loyalty benefits, or goodwill gestures.

–    Update this Policy from time to time. The updated Policy will be displayed on the Platform with a revised Effective Date.
3.    Your continued use of the Platform and placement of orders after any update shall constitute your deemed acceptance of the updated Order Cancellation Policy, in line with the Favcore Terms of Use.
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7. Support and Contact
For any questions or issues related to order cancellation, you may contact:
•    In‑app Support: Through the Help/Support section of the Favcore app

•    Email: support@favcore.com

•    Support URL: https://favcore.com/support
We will endeavour to assist you as per this Policy and applicable laws.
Version: 1.0